Instructors Frequently Asked Questions
How do I get help with NEW?
For help with downloading and starting up NEW, send email to email@example.com.
For special help with installation, call 703 993-1749. For emergency help
with connecting to a live class, call 571 238-1049.
What should my syllabus say about NEW?
Please include in your syllabus the statement:
This course is delivered to the NET section online by Network EducationWare (NEW).
Students in all sections have accounts on NEW and can play back the lectures and
download the PDF slide files athttps://netlab.gmu.edu/.
What formats can my whiteboard slides have?
Whiteboard converts slides from formats ppt, pdf, tex, or ps to individual pdf
and jpg files needed for lecture.
I tried to convert PowerPoint slides using the whiteboard Convert Slides but, but I
get a message that conversion failed. What am I doing wrong?
Probably you don't have the required printer driver installed. Part of the conversion i
s done using printer driver software. See C:\Program Files\NEW\CONVERT\CONVERT-INFO.txt.
What are the naming conventions for the uploaded slides and recordings?
Any submitted filename must begin with the course ID. This should be followed by a two-digit
session number; for example, 'CS999-2-01.zip'. Explanatory text may be added after the
session number, but the filename may not exceed 40 characters in total. All filenames will be
filtered to remove non-alphanumeric characters. Spaces (blanks) will be changed to underscore
characters. The characters period (.), hyphen (-), and underscore(_) are permitted. Whiteboard
slides must have the extension 'zip'; handout slide must have the extension 'pdf'; original
slides may have any of the following extensions: 'pdf', 'ppt', 'rtf', 'tex' or 'ps'. Original
recordings have the extension 'nwr' and downloadable recordings may have 'zip', 'nwr', or 'exe'.
What are the copyright protections for slides and recordings used and produced by NEW?
GMU faculty members own the copyright to the slides they produce, if they assert a copyright.
To avoid any misunderstanding, it is best to assert the copyright on each slide. (See the
for more information.)
Any recording produced by NEW is copyrighted in its entirety to prevent others from using
it without permission. Only the faculty member who recorded it may grant permission for
its reuse. The NEW copyright states, "Students registered in the course and sections named
above may keep one copy of this recording for their personal use. Separate copyright by the
presenter or other parties may apply to the graphics presented in this recording."
How can I add or update a student for my non-net section?
When you sign on for faculty roles such as adding a student, you must use the NET
section number. The non-net (lower) section number signs you on with the student i
nterface. If you need to edit the database in the non-net section, sign on to the
NET section and enter the courseID for the non-net section on the add or update page.
How can I add my TA to my course?
You can create an account under your course for anybody. This was intended for
late registrants but it works for any username you assign. Just login to the higher
section number and click on "Add Student".
What do I do about returning homework assignments to students who do not come
Send them email describing the evaluation of their work and then return the
paper when they come in for an exam. You could also offer to return documents
by postal mail, if they request.
Can I see the recordings of past semesters' courses?
It is now possible to access recordings from the previous semesters, for students
who were enrolled in the courses at that time. Take the 'Past semesters' link on
the menu of the logon page and choose the semester, then logon with your user name
and password. Instructors who wish to allow their students who were not enrolled
in aone of their past semester courses to view the recordings, may log on to the
past semester course and insert those students.
What happens if I overrun the buffer for the slides?
Should you overrun server buffer capacity with slides, you get a warning to slow
down and the system catches up gracefully.
Can I teach over a modem line?
It is possible to teach over a good-quality modem line if necessary, although slides
are displayed more slowly.
What if I accidentally exit from a tool? Can I restart it?
If you accidentally exit from a tool such as the whiteboard, you can restart it by
clicking on the master client mini-window, labeled NEW Clients, anywhere but the
shutdown X. This avoids disconnecting to restart. To shutdown all tools,
click the X on the master client. However, at the end of your class you
should just stop the recorder and leave the software running; this will make it
simpler for the support person to upload the recording.
I am trying to teach and my projector machine will not display the slides. Please
This is a Windows problem. It gets into a state where the whiteboard can not
find its supporting Ghostview. The answer is to reboot.
After I run the NEW clients, some of my desktop icons disappear from my screen. What
can I do about this?
There is a bad interaction between Windows Explorer (the desktop graphics--not
Internet Explorer) and NEW that does this. A workaround on Windows XP is to use the
Task Manager to kill and restart the Explorer task. An alternative is to log out
of Windows and log back on.
Does NEW work with Microsoft Vista?
The NEW client works with Microsoft Vista, but the conversion of Powerpoint slides using
Vista is not currently working.